Privacy Policy

Privacy Policy for Casoola Casino

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices you have. It applies to your use of our website and services where we act as the data controller.

1. Legal and Regulatory Context

We process personal data to operate our services in line with applicable laws and regulatory requirements. Where required by law, we will share information with regulators, law enforcement, or other public authorities. We rely on lawful bases such as performance of a contract, legal obligations, legitimate interests, and your consent where applicable.

2. Registration and Account Verification

When you create an account, we collect personal details necessary to provide and secure your account. This typically includes:

• Contact information (email address, phone number)
• Personal identifiers (full name, date of birth)
• Residential address
• Account login details (username, password)

We may also require identity verification to meet legal and safety obligations. To verify identity we may ask for government-issued identity documents and proof of address. We only request what is necessary to complete verification and to protect against fraud and misuse.

3. Games, Providers and Service Integration

Our platform integrates services from third-party providers. These providers may process data needed for gameplay, account linking, or technical delivery of content. Examples of data shared with providers include identifiers, game activity records, and technical information required for service operation.

We choose providers that maintain appropriate security and privacy practices. We remain responsible for the protection of your personal data when shared under contract with our suppliers.

4. Promotions, Bonuses and Marketing

We use personal data to manage promotions, offers and communication about our services. This may include:

• Assessing eligibility for campaigns and loyalty benefits
• Delivering promotional messages and offers
• Analysing campaign performance and user preferences

You may opt out of marketing communications at any time by following the unsubscribe instructions in our messages or by contacting us at [email protected]. Marketing based on your preferences will rely on your consent where required by law, or on our legitimate interest to inform you about relevant offers.

5. VIP, Loyalty and Personalisation

We operate loyalty and membership schemes that use personal data to maintain points, tier status and to personalise offers. This may involve profiling to provide tailored benefits and communications.

If we make automated decisions that significantly affect you, we will provide information about the logic involved and how to request human review. You have the right to object to profiling where the law allows.

6. Account Activity and Related Processing

We collect records of account activity and interactions to operate our services, detect misuse, and comply with legal obligations. This includes logs of your sessions, device and connection data, and other technical information required to maintain security and functionality.

7. Key Terms of Data Use

We apply several limits and rules to how personal data is used:

• Data is used only for clearly stated purposes and as permitted by law.
• We retain data for as long as necessary to provide services, to meet legal requirements, and to resolve disputes or enforce agreements.
• We limit access to personal data to authorised staff and service providers who need it to perform their duties.

8. Mobile and Technical Data

When you access our services from a mobile device or web browser, we collect technical data to ensure a smooth experience. This may include device type, operating system, browser, screen size and language settings.

We use cookies and similar technologies to personalise content, remember preferences, and improve performance. You can control cookie settings in your browser. Please note that disabling certain cookies may affect how our site works.

9. Security, Fair Use and Support

We use industry-standard technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. These measures include encryption for data in transit, access controls, and regular security reviews.

We log activity to help detect and prevent abuse and to investigate incidents. Our support team may access account information to assist you. We train staff on privacy and limit their access to the minimum necessary information.

10. Responsible Features and Safeguards

We use personal data to provide and support responsible use features such as account limits, session reminders and exclusion tools. These features rely on the information you provide and your activity history to be effective. If you request self-exclusion or other restrictions, we will process the necessary data to apply those measures.

11. Privacy Considerations — Benefits and Limitations

We design our systems to balance service convenience with privacy protections. Benefits include personalised experiences, account security, and support for responsible use. Limitations may arise from the involvement of third-party providers and any legal obligations that require us to retain or share certain data. We seek to minimise exposure by using contractual safeguards and data minimisation.

12. General Information, Retention and Contact

Data retention: We keep personal data only as long as necessary for the purposes described, subject to legal and regulatory retention requirements. Where possible, we anonymise or aggregate data to reduce privacy risk.

Your rights under data protection law (where applicable):

• Right of access to personal data we hold about you
• Right to request correction of inaccurate data
• Right to request deletion of data in certain circumstances
• Right to restrict or object to processing in certain circumstances
• Right to data portability where processing is based on consent or contract and carried out by automated means
• Right to withdraw consent at any time for processing activities based on consent
• Right to lodge a complaint with a supervisory authority

To exercise your rights or for privacy questions, contact us at: [email protected]. When contacting us, please provide sufficient details to allow us to locate your records and verify your identity. We will respond in accordance with applicable law.

Additional Notes

Changes to this Privacy Policy: We may update this policy from time to time. We will notify you of material changes through the site or other appropriate channels. The policy version and effective date are recorded internally and available upon request.

International transfers: Where personal data is transferred to service providers or partners in other countries, we implement appropriate safeguards to ensure an adequate level of protection in accordance with legal requirements.

If you need further information about our privacy practices, please contact us at [email protected].